Shipping

When I place an order, when are my items shipped?

All orders are shipped the day after the order is placed.

What are the delivery times?

USA: 5-8 days (working days)

Europe: Standard: 10-12 days (working days)

How much does delivery cost?

The delivery $6.90 in USA. For other countries, the costs are calculated according to the delivery method chosen and the destination country.

What should I do if my package is damaged, opened or missing?

The customer commits himself to check the conformity of the product with his order at the time of the delivery and to refuse any damaged parcel or comprising damaged or missing products. Indeed, in accordance with article L 133-3 of the commercial code, the reception of the transported objects extinguishes any action against the carrier for damage or partial loss if in the three days, not including the holidays, which follow that of this reception, the recipient did not notify to the carrier, by registered letter, its justified protest.

THE CUSTOMER MUST THUS NOTIFY ALL RESERVES ON THE TRANSPORT SLIP AND IN THE PRESENCE OF THE DELIVERYMAN BY USING ONLY THE FOLLOWING MENTIONS:

1- Damaged package or broken product (describe the damage observed visually)

2- Open package with number of missing items

3- Missing packages (note the number of missing packages)

4- Open package: the driver cannot wait (send a registered letter to the carrier)